How to Contact Uber Customer Service
Having trouble with a ride or your account? Getting help from Uber is easy if you know where to look. This guide shows you the best ways to reach Uber support, from the fastest in-app help to the emergency phone line.
Use the App (Fastest Way)
For most problems like a lost item, a trip issue, or a billing question, the Uber app is the quickest way to get help. Uber's support team can see your trip details right away, which means they can solve your problem faster. The team aims to reply within 24 hours.
How to Get Help in the App
- Open the Uber app and tap the "Account" icon at the bottom of the screen.
- Select "Help" from the menu.
- Choose the trip you need help with, or pick a support topic that matches your issue.
- Follow the steps to report your problem. You can send messages, upload screenshots, and track your case all inside the app.
All your messages stay in the app, so you can easily find previous answers and follow up if needed.
AI-Powered Help (New in 2026)
In January 2026, Uber announced a major update to its customer service. Instead of following a strict rulebook, Uber's AI now uses common sense to understand your problem and make fair decisions. CEO Dara Khosrowshahi explained that the AI is told to focus on making you feel good after each interaction, rather than just reciting policies. This means faster and more helpful answers when you contact support through the app or website.
Uber Eats Help
Support for Uber rides and Uber Eats is separate. If you have a problem with a food order, like missing items or cold food, you must use the Uber Eats app. Open the app, go to your order history, and select the order to report a problem.
Uber Eats also has a 24/7 phone line at (800) 253-9377 for urgent issues or billing disputes. Have your order number ready before you call.
More Ways to Get Help
If you cannot solve your issue through the app, here are other options.
1. Help Website
Visit help.uber.com on any web browser. Sign in to your account for personalized answers to common questions, or use the contact form to reach the support team. The website covers account issues, payment problems, trip questions, and more.
2. Phone Support
Uber does not have a general phone number for riders with everyday questions. Phone lines are reserved for serious situations. For urgent safety issues, call the Critical Safety Response Line at (800) 285-6172, available 24/7. If you are in immediate danger, always call 911 first.
Frequent riders may have access to premium phone support. Check the Help section of your app. If available, you will see a "Call Support" button. Drivers can call (800) 593-7069 for 24/7 support.
For a complete list of phone numbers, see our Uber Phone Number guide.
3. Social Media
You can reach Uber's support team on X (Twitter) at @Uber_Support or on Facebook. Uber also has a dedicated Social Operations Response Team that handles rider and driver concerns across social media platforms.
4. Greenlight Hubs (In Person)
Greenlight Hubs are Uber's physical support centers located in major cities. They are mainly for drivers, but riders can visit for complex account problems as a last resort. Some locations also offer video chat appointments. To find one near you, search online for "[Your City] Uber Greenlight Hub" or check the Uber website.
New: Verified Rider Badge
In May 2026, Uber started rolling out verified badges for passengers. If you verify your identity, drivers will see a blue badge on your profile when you request a ride. This builds trust and can help you get picked up faster. To get verified, Uber cross-checks your account details with official databases. If that does not work, you can upload an official ID and a selfie. Look for the option in the Account section of your app.